Technical Issues and Tips

This section provide parents with some information on how to fix basic problems that are not directly related to the school's systems but might be preventing them from accessing them.

Clearing a Browser's Cache on a Computer
If you are having problems accessing one of our systems, it may be that your caches need clearing. Please find a list of instructions on how to clear your ...
Sat, 3 Apr, 2021 at 10:33 AM
Clearing a Cache on a mobile Phone
Apple Phones  Open the Settings app, and scroll down to the fifth group of options (with Mail at the top). Tap your browser (Safari or Chrome if that i...
Sat, 3 Apr, 2021 at 10:34 AM
Missing or Spam Emails - how to whitelist the DBIS domain
If you think you are missing emails from DBIS, the emails may be going to your Spam folder. You receive emails from three different potential sources fr...
Sat, 3 Apr, 2021 at 10:34 AM
Adding DBIS Websites to a Phone's Home Screen
For your convenience here are guides on how to add the DBIS communications sites to your phone's home screen. iPhone Android iPHONE ...
Sat, 3 Apr, 2021 at 10:34 AM
Removing the Push Notifications from the Parent Hub
If you no longer wish to receive push notifications from the Parent Hub, these instructions should enable you to remove yourself from the push list: htt...
Sat, 3 Apr, 2021 at 10:34 AM
How to convert Pages to Word Documents using CloudConvert in Google
How to convert Pages to Word Documents using CloudConvert in Google Upload the Pages document(s) into a folder in Google Drive. Highlight the Pages...
Sat, 3 Apr, 2021 at 10:34 AM
How to change the Google Login page from Chinese
If you are trying to login to Google for the first time or after you have cleared your caches, you may see the Google login screen in Chinese: I...
Sat, 3 Apr, 2021 at 10:34 AM