If you are having problems accessing one of our systems, it may be that your caches need clearing.

Please find a list of instructions on how to clear your caches in 


  • Google Chrome
  • Firefox
  • Safari


GOOGLE CHROME

Just click on the 3 dotted icon on the upper right of your Google Chrome window, then head to MORE TOOLS -> CLEAR BROWSING DATA

A pop-up will appear and you should just be concerned with Cached Image and Files and Cookies and other site data.

Check those and click on CLEAR BROWSING DATA

 



FIREFOX

Almost same thing as GOOGLE CHROME, you’d want to go click the upper right button on Firefox, and click OPTIONS

On the window that appears, just click on PRIVACY & SECURITY on the left side, scroll down til you see a button CLEAR NOW under Cached Web Content



SAFARI

On Safari, you’d want to go click on the word SAFARI on the upper left side of your mac, and go to PREFERENCES

A window will appear. Click on PRIVACY tab and click on the button REMOVE ALL WEBSITE DATA

Just click Remove Now on the extra confirmation window.

For other browsers that are not in this list, you may refer to the link below for instructions:

https://goo.gl/D6GhRn 


On all these browsers, after clearing cache and cookies, it is recommended to close these browsers and re-open for the changes to take effect.

Please let us know if this fixes your Parent Portal access issue.


Thank you!

Best regards,


IT Department (it.helpdesk@dbis.edu.hk)